How can we help?

Contact Support

E-mailing us is fast and easy. You can contact us at support@gasparinutrition.com. We will do our best to respond to you within 24 business hours.

Log-in Help

If you encounter an error message stating "No account found with that email", it may be because you haven’t yet activated your login or created your password. To resolve this, you’ll need to create your password and activate your login, making sure to use the same email address you used when placing your order.

Doing so will automatically import your account details, including past orders and subscriptions, as long as the email matches your previous purchases. Once your account has been activated, you can reset your password if needed.

To activate your account and create a password, follow these steps:

1. Click the “Sign In” icon located in the top right-hand corner of the website.
   
2. Click “Sign Up” beneath the “Login” button.
   
3. Enter your information into the required fields.
   
4. Click the “Create Account” button.
   
5. Check your inbox for an email with the subject line “Customer Account Activation.”
   
6. Open that email and click “Visit our store.”
   
7. You can now log in using the details you just created.
   

How do I unsubscribe to your mailing list?

You can unsubscribe from our mailing list by using the unsubscribe button on the bottom of our newsletter and promotional emails, or you can click here and enter your email.

Do you offer wholesale?

Yes, we do offer wholesale. You can fill out the application here.

Updated on June 29, 2022

How long does shipping take?

Orders are typically processed within 1–2 business days and delivered in 3–7 business days depending on your location and selected shipping method.

Updated on Aug 29, 2025

Do you offer free shipping?

Yes, we offer free standard shipping on qualifying U.S. orders that meet the minimum purchase threshold (see checkout page for current offers) — excluding Alaska, Hawaii, Guam, and Puerto Rico.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link so you can monitor your delivery in real time.

Do you ship internationally?

Currently, Gaspari Nutrition ships within the United States only. For international availability, please check with our authorized retailers.

What if my package is lost or delayed?

If your tracking shows no movement for several days, contact support@gasparinutrition.com — we’ll investigate with the carrier and resolve it promptly.

What if my order arrives damaged?

If your product arrives damaged or opened, email support@gasparinutrition.com with photos of the packaging and product. We’ll replace it or issue a refund as quickly as possible.

Do you ship to PO Boxes or military addresses?

Yes, we ship to PO Boxes and APO/FPO/DPO addresses via USPS. Please allow additional time for delivery to military bases.

How can I ensure I receive my package safely?

Double-check your shipping address before checkout and monitor your tracking updates. Gaspari Nutrition is not responsible for lost or stolen packages after delivery.

What carriers do you use?

We ship primarily through UPS and USPS, depending on your location and selected shipping speed.

How can I place an order?

Simply browse gasparinutrition.com, add your favorite products to the cart, and proceed to checkout using our secure payment system.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, and Apple Pay for a fast and secure checkout experience.

I forgot to add my discount code, can you apply it after checkout?

Unfortunately, discount codes cannot be applied retroactively, but keep an eye out for future offers and loyalty rewards.

Can I modify or cancel my order after placing it?

Standard shipping orders must be canceled within few hours of the order being placed. You can cancel your order on the order page or by logging into your account and clicking cancel. The cancel button will only be available while cancelation is possible. You will find the process for canceling your order within your account below:

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How do I know if my order went through?

Once you place an order, you’ll receive an email confirmation with your order number and details. Be sure to check your spam folder if you don’t see it.

I didn’t receive a confirmation email — what should I do?

If you don’t get a confirmation within a few minutes, double-check your email address or reach out to our support team to verify your order.

Do you charge sales tax?

Yes, sales tax is applied where required by state and local laws. It’s automatically calculated at checkout.

What happens if an item I ordered is out of stock?

If an item becomes unavailable, our team will notify you right away and provide options for a replacement, store credit, or refund.

How do subscriptions work?

Our Subscribe & Save program delivers your favorite Gaspari products automatically on your schedule — with an exclusive discount on every order and the freedom to pause or cancel anytime.

How can I edit my active subscription?

Log in to your Gaspari Nutrition account, go to “Manage Subscriptions”, and click Edit next to the product. You can change your delivery frequency, next order date, or quantity anytime.

Can I skip a delivery?

Yes! Simply click “Skip Shipment” after login to the store account than check the running orders if you want to delay your next delivery without cancelling your plan.

How do I update my shipping address or payment method?

In your subscription dashboard, select Billing or Shipping Details and make your changes. Updates made before renewal will apply to your next order.

How can I cancel my subscription?

You can cancel anytime from your account by clicking Manage → Cancel Subscription. No hidden fees or commitments — canceling is instant.

How will I be billed?

You’ll be billed automatically on the same day your next subscription order renews. A confirmation email will be sent before each charge.

What if my subscription order fails to process?

If your payment fails, Recharge will automatically retry a few times. You’ll also receive an email to update your payment method.

Can I use a discount code on subscriptions?

Discounts are already built into our Subscribe & Save pricing, so additional discount codes usually cannot be combined with subscription purchases.

How do I contact support for subscription issues?

If you experience any issues, email support@gasparinutrition.com and include your subscription email or order number — our team will assist right away.

How do I use a discount code?

Enter your promo code at checkout in the “Discount” field before completing your payment. The discount will apply instantly if valid.

Can I use multiple discount codes?

No — only one discount or promo code can be applied per order. Automatic discounts, bundles, and tiered offers can’t be stacked.

Do subscriptions qualify for discounts?

Subscriptions already include built-in savings, so additional codes usually can’t be combined with Subscribe & Save orders.

How do I know if my discount worked?

Once applied, the discounted total appears before payment on the checkout screen and in your confirmation email.

What if I forgot to apply my discount code?

Discounts can’t be added retroactively, but keep an eye out for future promotions or loyalty offers. You can cancel the order after limited hours of placing it from the checkout page ( you can reach to checkout page from order confirmation email over your mail).

Why isn’t my code working?

Your code may be expired, product-restricted, or not abominable with other active offers.

Do bundle or tiered discounts apply automatically?

Yes, Buy More, Save More or sitewide tiered discounts are automatically applied when your cart qualifies.

Are Garage Sale or Clearance items eligible for additional discounts?

No, those items are already deeply discounted and excluded from further promotions.

Can I use a discount code on a gift card?

Discounts don’t apply to gift card purchases, but you can use gift cards to pay for discounted orders.

Do you offer first-time or loyalty discounts?

Yes! Join our newsletter or loyalty program to receive exclusive welcome offers and rewards.

How do affiliate or influencer discount codes work?

Our official brand partners and athletes share unique codes that give customers special savings. Simply enter their code at checkout to apply it.

Can I combine an influencer or affiliate code with other offers?

No, affiliate and influencer codes are single-use discounts and cannot be combined with other promotions, subscriptions, or automatic deals.

What is Gaspari Nutrition’s return policy?

You have 30 days from receiving your order to request a return for any reason. All returns must be pre-approved by our support team. you can refer more here.

How do I start a return?

Kindly contact us over email or call us.