Customer Service | Shipping and returns

 

Customer Service

Thank you for ordering through Gasparinutrition.com, your order is important to us. Our Customer Service department is happy to help with any questions or issues relating to your order or shipping. Please email us or call us at 732.364.3777 during standard business hours 9am-5pm Eastern Time M-F, or leave us a message and a representative will be in touch with you as soon as possible. All calls are answered in the order in which they are received.

Shipping Locations

Our shipping carrier is USPS. We only ship to locations within the United States, with the exception of Hawaii and Alaska. For international shoppers, please contact the authorized distributor for your country to see where in your area Gaspari Nutrition products are sold.

Return Policy

Gaspari Nutrition may accept returns of merchandise purchased directly from Gaspari Nutrition through the website under the following conditions:

  • The merchandise must be received by Gaspari Nutrition within 45 days of your purchase, no returns will be accepted after this time period.
  • You must provide your Purchase Order number as received when your order was placed through the Site, and specify your reason for return.
  • Apparel and accessories (shakers/Funnels) must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
  • Dietary supplements and other consumable product returns are only accepted if it was purchased through Gasparinutrition.com.  Please be sure to provide reason for return along with proof of payment. Return is subject to be rejected pending return policy items are not met.
  • If you need to make a return, please call us during normal business hours (9-5 Eastern Time M-F). You will be asked to provide your Purchase Order number. Once we determine that your merchandise is eligible for return you will be issued you will be given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2-3 billing cycles for the reimbursement credit to appear on your credit card statement.

Promotional Items

All sales are FINAL on any promotional items or add-ons sold on the Site and Gaspari Nutrition will not accept any returns of promotional items.

Pricing & Availability

Prices and availability of all products are subject to change without notice.

Back Orders

In the event a product you’ve order is not longer in-stock to ship you will receive an email and partial credit refund for the out of stock item. We cannot hold pre-authorizations for an extended period of time, any out of stock items will be cancelled off the order.

Damaged, Lost or Stolen Merchandise

Gaspari Nutrition makes every effort to safely secure and ship your order, however, despite best efforts and on rare occassions, merchandise can still be damaged in transit. If you feel that your order was damaged during delivery, please call customer service to issue a report.

 

Gaspari Nutrition is not responsible for lost or stolen merchandise.

Delivery Delays

Orders are typically shipped within 48-72 business hours M-F. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Service at 732.364.3777, or email us at customerservice@gasparinutrition.com. Please allow up to 7 to 12 business days for delivery.